About Us

HD Direct are completely dedicated to providing you with an enjoyable, safe and rewarding online shopping experience and to providing the products you need at the prices you want. With experienced stylists on call we are ideally placed to advise you with an unbiased opinion on all our product ranges.If you have any suggestions or comments please email us at orders [at] hddirect [dot] co [dot] uk.

Our Contact details:
HD Direct
17 Nasmyth Court Houston Industrial Estate Livingston West Lothian EH54 5EG United Kingdom
Phone: 01506 443534
Fax: 01506 443521
Email: orders [at] hddirect [dot] co [dot] uk

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, click on any items that you wish to buy and put them into the shopping cart, some sections allow you to add a selection of products to your cart with a single "Add to Cart" button. After you have finished your selection, click on "My Basket" to review your purchases and if happy click the "Checkout Now Button" and you will be asked for a few details that we need to be able to satisfy the order.

We try to ensure that all prices on HDDIRECT are accurate. If any pricing errors come to our attention, by whatever means, we will take all reasonable steps to inform you and you will be given the opportunity to reconfirm the order at the corrected price or cancel it. If we cannot contact you, the order will be treated as cancelled. If the order is cancelled, for whatever reason, a full refund will be made.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept most major credit and debit cards. You may send your credit card information via phone, fax, snail mail or over the Internet. All internet payments are processed securely on our behalf by Streamline who are part of the Royal Bank of Scotland Group.
Shipping And Handling

We aim to dispatch your goods within 24 hours of you placing the order. Orders are shipped via APC, Citylink and Royal Mail. (Please note - All deliveries require to be signed for).

We Charge £3.95 per consignment, spending over £60 entitles you to free carriage. (A shipping supplement may be applied to particularly heavy orders and furniture, we will email you in these circumstances to confirm)

Please note it is the postal and courier companies who guarantee the delivery time not HDDIRECT as such should on the rare occasion a consignment goes missing time needs to be allowed for investigations to be made, in the case of Royal Mail it can take upto seven working days for us to obtain a copy of a signature for claimed delivery.
Delivery Schedule

HD Direct aim to despatch all UK standard delivery orders within 24-48 hours. International orders are generally received in under 7 days.

Reasonable allowance should be made for orders made over the weekend and at public holidays.

Please allow up to 30 days for delivery in exceptional circumstances.

Delivery will be made to the address specified by you on the completed order form. We may send your order in multiple packages. We will endeavour to advise you of this by email prior to dispatch.

All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods will be retained at the nearest local office of the delivery company, in which case the driver will leave notification of attempted delivery.

If you fail to collect the package within the stated time period and the package is returned to us we will consider the order cancelled.

Under these circumstances, prior to making a refund, we will make a charge to cover the post and packing costs of sending the goods to you. An additional postage and packing charge will also be made if you wish the goods to be re-sent.

Please also note that HDDIRECT do not accept responsibility if our courier fails to notify you of an attempted delivery.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security
We accept most major credit and debit cards. You may send your credit card information via phone, fax, snail mail or over the Internet. All internet payments are processed securely on our behalf by Worldpay who are part of the Royal Bank of Scotland Group.

Cheques and Postal orders made payable to HDDIRECT can be sent ot the following address;

HDDIRECT
17 Nasmyth Court
Houston Industrial Estate
Livingston
West Lothian
EH54 5EG

Cheques require to be cleared through the banking system before despatch of goods which may result in a short delay.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Guarantee
We guarantee your satisfaction. However if you feel you have any cause to complain, contact us via one of the following methods. We respond to all queries and complaints within 1 working day. Email us at support@hddirect.co.uk and advise us of the details.
Telephone us on: 01506 443534
or Write to

HDDIRECT
17 Nasmyth Court
Houston Industrial Estate
Livingston
West Lothian
EH54 5EG

We pledge to:

1. acknowledge all complaints within 1 working day
2. advise our customers how long it will take to resolve the complaint
3. keep our customer informed throughout the process

These terms and conditions may be revised at any time and we reserve the right to do so. You are therefore advised to keep up to date with the contents of these terms and conditions. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods.
Reaching Us
You can contact HDDIRECT by any of the following methods
In writing our address is

HDDIRECT
17 Nasmyth Court
Houston Industrial Estate
Livingston
West Lothian
EH54 5EG

By email. This is our preferred method of contact.

ORDERS
mailorder@hddirect.co.uk

QUERIES
customerservice@hddirect.co.uk

REFUNDS
refunds@hddirect.co.uk

PRAISE
praise@hddirect.co.uk

SUGGESTIONS
suggestions@hddirect.co.uk

By Fax

01506 443521
Privacy Policy

HDDIRECT do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We need to collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will also give you the chance to refuse any marketing email from us in the future.

The type of information we need to collect about you includes:
Your Name
Address
Phone Number
Email Address
Payment Details

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.

All personal information which we hold is held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Your order details are printed onto paper and kept in a safe for a minimum period of 12 months as required by our credit card processing company.


If you should have any questions about our privacy policy please email privacy@hddirect.co.uk
Returns Policy
You have the right to cancel your Order for any reason, up to 7 working days after the day following the delivery of the Product. To take advantage of this guarantee you must obtain a returns number by emailing returns@hddirect.co.uk and quote it on the returns form that is enclosed with every order and should be returned with the goods.

Your right to cancel is on the basis that we will be able to re-sell the Products to another customer as new when you return them to us; so please do not use or open any sealed packaging. If a product is not suitable for re-sale, then you shall lose your right to return.

We reserve the right to apply a charge of 15% of the order value on cancelled orders to cover delivery, admin, and handling costs. This also applies to items which are not collected from the post office.

If you have any questions about a Product or need help on deciding whether or not to keep them, please contact Customer Services for more information.

Where the Product has already been delivered or posted to you, you must return the Product to us and we will credit your credit or debit card within 30 days beginning with the day on which notice of cancellation was given, provided that the Product have been returned to us.

You should return a Product to:-

Product Returns
HDDIRECT
17 Nasmyth Court
Houston Industrial Estate
Livingston
West Lothian
EH54 5EG

You should enclose a copy of the original invoice. When returning a Product, we recommend that you use recorded delivery.

Please use the original packaging to return a Product. Where this is not suitable, please use packaging of an equivalent quality. Failure to do so, may result in damage to the product which you will be liable for.

You must notify us of any shortage, damage or defect in the Product within 7 days of delivery or you will have been deemed to accept the Product. If the Product is found to be faulty or defective, then we will offer you either a replacement or a full refund where appropriate.

Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm