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About Us

This web site is owned and operated by HD Direct Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
HD Direct Limited
43 Easter Inch Court Easter Inch Industrial Estate Bathgate EH48 2FJ United Kingdom
Phone: 0-33-33-44-1332
Fax:
Email: web [at] hddirect [dot] co [dot] uk



Company number: <Put company number here>

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling


We aim to dispatch your goods within 24 hours of you placing the order. Orders are shipped via APC, Citylink and Royal Mail. (Please note - All deliveries require to be signed for).

We Charge £3.95 per consignment, spending over £60 entitles you to free carriage. (A shipping supplement may be applied to particularly heavy orders and furniture, we will email you in these circumstances to confirm)

Please note it is the postal and courier companies who guarantee the delivery time not HDDIRECT as such should on the rare occasion a consignment goes missing time needs to be allowed for investigations to be made, in the case of Royal Mail it can take upto seven working days for us to obtain a copy of a signature for claimed delivery.

Delivery Schedule


HD Direct aim to despatch all UK standard delivery orders within 24-48 hours. International orders are generally received in under 7 days.

Furniture and other special orders may take longer, a delivery date will be confirmed after ordering.

Reasonable allowance should be made for orders made over the weekend and at public holidays.

Please allow up to 30 days for delivery in exceptional circumstances.

Delivery will be made to the address specified by you on the completed order form. We may send your order in multiple packages. We will endeavour to advise you of this by email prior to dispatch.

All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods will be retained at the nearest local office of the delivery company, in which case the driver will leave notification of attempted delivery.

If you fail to collect the package within the stated time period and the package is returned to us we will consider the order cancelled.

Under these circumstances, prior to making a refund, we will make a charge to cover the post and packing costs of sending the goods to you. An additional postage and packing charge will also be made if you wish the goods to be re-sent.

Please also note that HDDIRECT do not accept responsibility if our courier fails to notify you of an attempted delivery.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

We accept most major credit and debit cards. You may send your credit card information via phone, fax, snail mail or over the Internet. All internet payments are processed securely on our behalf by Worldpay or Paypal dependant on the choice you make.

We do not store credit card details nor do we share customer details with any 3rd parties

Cheques and Postal orders made payable to HDDIRECT can be sent TOt the following address;

HDDIRECT Limited
43 Easter Inch Court
Easter Inch Ind Estate
Bathgate
EH48 2FJ

Cheques require to be cleared through the banking system before despatch of goods which may result in a short delay.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0-33-33-44-1332 (International +44 0-33-33-44-1332) or fax us on or write to us at 43 Easter Inch Court Easter Inch Industrial Estate Bathgate EH48 2FJ United Kingdom

Privacy Policy

HD Direct Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

If you should have any questions about our privacy policy please email privacy@hddirect.co.uk

Returns Policy

You have the right to cancel your Order for any reason, up to 7 working days after the day following the delivery of the Product. To take advantage of this guarantee you must obtain a returns number by emailing returns@hddirect.co.uk and quote it on the returns form that is enclosed with every order and should be returned with the goods.

Your right to cancel is on the basis that we will be able to re-sell the Products to another customer as new when you return them to us; so please do not use or open any sealed packaging. If a product is not suitable for re-sale, then you shall lose your right to return.

We reserve the right to apply a charge of 15% of the order value on cancelled orders to cover delivery, admin, and handling costs. This also applies to items which are not collected from the post office.

If you have any questions about a Product or need help on deciding whether or not to keep them, please contact Customer Services for more information.

Where the Product has already been delivered or posted to you, you must return the Product to us and we will credit your credit or debit card within 30 days beginning with the day on which notice of cancellation was given, provided that the Product have been returned to us.

You should return a Product to:-

Product Returns
HDDIRECT
43 Easter Inch Court
Easter Inch Ind Estate
Bathgate
EH48 2FJ

You should enclose a copy of the original invoice. When returning a Product, we recommend that you use recorded delivery.

Please use the original packaging to return a Product. Where this is not suitable, please use packaging of an equivalent quality. Failure to do so, may result in damage to the product which you will be liable for.

You must notify us of any shortage, damage or defect in the Product within 7 days of delivery or you will have been deemed to accept the Product. If the Product is found to be faulty or defective, then we will offer you either a replacement or a full refund where appropriate.

Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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